Both the post office and this particular bank are government owned and operated. (There are some private banks and courier services in Costa Rica.) But the contrast in these two government businesses is great in my opinion.
My service was quicker, simpler, and more friendly in the humble post office, an old building on a side street between small businesses. My PO Box was secured in less than 15 minutes while the friendly clerk helped other customers who came in. He even showed me how the envelopes should be addressed as I demostrated yesterday. And he smiled!
On the same day (Tuesday) I spent two hours at the bank (after an hour of preparation and taking an attorney and a stack of documents with me). There were few smiles and many demands. I was scheduled to be trained today in using my account but that was postponed until Monday because Ricardo, who does the training in English, had to substitute for a cashier out sick. But the proud building is new, modern and beautiful! It is located on the square or central park opposite the old catholic church, easy to find, and at the center of the town’s activity. Money rules here too! I already like the Post Office better! But I need both! 🙂