After waiting only a short time for a teller, she could not help with my problem, I was therefore sent to “la platforma” or set of desks with persons supposedly more knowledgeable than a teller. My problem was that I got an email, in Spanish of course, that told me the auto-debit of my TV/Internet Service monthly bill failed. Well, it was because they used my local bank debit card to get their money and this month my card was replaced with a new one to include “a chip” which also meant a new number. The teller did pay my TV/Internet bill with a transfer, so at least no disconnect for now! 🙂
After waiting nearly an hour (15th in line) for one of the three “specialists,” she worked and worked on her computer and called the cable company talking at least 10 minutes to someone there and finally used a translator on her computer to tell me in English that the only way CableTica would correct it was for me personally to respond to the email (in Spanish of course) with my new card number. They are not allowed to let the bank or anyone else speak for me! I came straight home and did that. Hope it works! 🙂 Just another little irritation of living in a modern society in any country! 🙂
But this is also another lesson in the importance of learning the local language! I’m doing much better and communicated with all in the bank in Spanish though understanding what they say back to me is more difficult! 🙂 To make me feel a little better, a French couple was at the next desk to mine and the man was going on and on about something in the French language, raising his voice and I felt sorry for the banker helping him. She too used her computer translator and a cell phone. It is disrespectful to not learn and use the local language and that was part of the reason our waits were so long at the bank!
“You live a new life for every language you speak. If you know only one language, you live only once.” – Czech proverb